At Bokhara - We love what we do, and where we are - which you
will see immediately once you have visited our resort and spa facility - Welcome!

NECESSARY TO KNOW INFORMATION

Summer Hours
June 15 - September 8th

(CLOSED ALL HOLIDAYS)

 
Monday 8:00 AM - 5:30 PM

Tuesday

8:00 AM - 5:30 PM
Wednesday 8:00 AM - 5:30 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
   
Sunday Morning 9:00 AM - 10:00 AM
Sunday Evening 5:00 PM -   6:00 PM
   

Winter Hours
September 9th - June 14th

(CLOSED ALL HOLIDAYS)

 
Monday 8:00 AM - 5:30 PM
Tuesday 8:00 AM - 5:30 PM
Wednesday 8:00 AM - 3:00 PM
Thursday 8:00 AM - 5:30 PM
Friday 8:00 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
   
Sunday Morning 9:00 AM - 10:00 AM
Sunday Evening 5:00 PM - 6:00 PM

Before or After Hours Drop Off/Pick Up can be arranged for an additional fee with advance notice

Pick up and Delivery
Available and charged according to distances.  Call for pricing.

Boarding Rates
Our rates for dogs are determined by their weight.

In-Kennel Dog Suites MIDWEEK WEEKEND HOLIDAY

01-20 #

$15.00

$16.00

$17.00

21-40 #

$16.00

$17.00

$18.00

41-80 #

$17.00

$18.00

$19.00

81-99 #

$18.00

$19.00

$20.00

100+ #

$22.00

$23.00

$24.00

 DAY BOARDING ONLY

 $13.00

$13.00

$15.00

DAY CAMP/SWIM CAMP

$22.00 $22.00 $22.00
       
Cat Suites

MIDWEEK

WEEKEND

HOLIDAY

 

$ 12.50

$ 13.50

$14.50

Rates Effective August 15, 2007

Multiple Pet Discounts:  Our discount is off the smaller of the multiple pets sharing an individual run

2nd Pet Sharing Suite 25% Off
3rd Pet Sharing Suite 50% Off

SEE:  Bokhara's Boarding Discount Program for some additional boarding savings

Admissions:   We reserve the right to deny admittance to pets lacking proof of vaccinations, and/or pets displaying signs of untreated or potentially contagious conditions, and/or aggressive behavior. We reserve the right to charge handling fees for excessively difficult or aggressive pets requiring additional staff and\or additional time in order that we may deliver proper care.  We do not board pit bull breeds for the safety of our guests and employees. Upon admission for services, your signature of contract acknowledges your awareness and acceptance of our policies.  Minimum age for all services is 4 months of age with a minimum of two sets of puppy vaccinations.

Health - All pets arriving must be in good health with vaccination records current. Any pet with signs of pest infestations will be bathed and dipped at the owners expense. Grooming or bathing is recommended for all pets at departing date. Any pet requiring medical attention will be taken to the veterinarian. Charges will be at the owner's expense. Every effort will be taken to contact pet owner prior to treatment.

Required Vaccinations:  The essential vaccinations for your pet are as follows: 

Dogs:  Rabies, 1 or 3 year  (puppies after six months of age)
           DHLP, 1 year
           Bordetella, every 6 months

Cats:   Rabies, 1 year
           FVRCP, 1 year
           FeLV, recommended but not required

All vaccination records must be from a licensed veterinarian. Additionally, we require that you maintain a year-round treatment for ticks and fleas in order to protect our resort from any contamination and thus protect all of the pets. We recommend topical solutions such as Advantage and Frontline.  These products are available over the counter or from your veterinarian. We do not suggest collar prevention methods. Please talk to your veterinarian about your options and frequency of treatment.

Camper Activities Menu   Be sure and take a look at all of the extra fun activities we offer your pet while they are enjoying their vacation at Bokhara Pet Resort & Spa. Our programs are geared to the energy level of your pet.  Our activities are charged extra - per session, but do know that our standard boarding runs are very large thus allowing a pet to get plenty of exercise within our runs if you chose not to participate in our camper activities.  We also have a Day Camp / Swim Camp Program for parents with busy pets.

 

What to Bring For Check-In:

  • Check-In is any time prior to closing.

  • A copy of current vaccination records (if they haven't already been faxed)

  • All medications clearly labeled with specific instructions for administration.

  • Emergency contact phone information.

  • Special Diet Pet foods labeled and pre-packed in individual serving portions

  • if supplying as a food.  See our Menu of premium foods we provide for our guests.
  • Your pet's toys or something from home which will help them feel more comfortable while away.

Check Out:   No charge for the day out if pet is picked up by 12:00 PM (Noon), unless pet has been groomed on that day.

Payment:  Payment in full is required at the time of checkout. We accept payment in the form of cash, check with valid  driver’s license, Visa, MasterCard, American Express, Discover and debit cards. We reserve the right to request a non-refundable deposit on all services

Reservation Modifications: If you Need to Make Changes to the Number of Days you have Reserved To avoid being charged for the days reserved seven (7) days’ notice is required to:

1.     Change the number of days you have reserved

2.     Cancel reservations for all holidays *

* The exceptions to this are Christmas and New Year’s. Changes for these holidays must be made by December 1st  to avoid  being charged for the days reserved.

Holidays - Pets with boarding reservations for Thanksgiving, Christmas, Spring Break and Easter will be charged for all days reserved. Discounts for midweek rates are also in effect but do not apply to holiday rates.

Medication Administrations: - $1.00 Per Administration & Insulin - $3.00 Per InjectionVitamins, food supplements & heartworm medications are not charged for administration.

Geriatric Charges may be added if we deem necessary - Starting at $5.00 Per Day Additional.

Sanitary Clean-Up Baths: Any pet in the kennel in need of a bath will be "kennel bathed" at a nominal fee.

What you should bring and should not bring with your pet:

Bedding: If you wish to bring his/her bedding please do not bring anything that can't be washed with bleach. All articles brought in with pets will be returned clean as we frequently wash bedding belonging to a pet guest.

Items From Home: Pets use articles brought in with them as toys and chewing play things, so please do not bring any item which you do not wish to be chewed. Also, large foam or cedar filled pet beds are difficult for us to wash so we discourage you from bringing large beds.   Bokhara Pet Resort provides comfy bedding such as blankets, Kundura pet cots and lambskin rugs to cover the floor of our suites.

Items from home might include toys, towels, small blankets, etc. for these items will contain your household smells and make the pet feel more comfortable while away from home.    Please limit the number of items to 2 or 3 pieces. Label all items with your last name and the pets name.   Do not bring your pet’s favorite toy - bring new toys that will stimulate your pet’s interest. We will take every care with your pet's possessions, but we will not be responsible for items lost or eaten. Keep in mind we do not guarantee return of these items - please only bring items you consider to be “disposable”.

Bowls:  We use stainless steel bowls that are washed and sanitized after each use so you do not need to bring bowls from home.

Veterinary Information:  Please don't forget your current vaccination records! Check our Requirements page to verify you pet has all the required vaccinations. 

Leash and Collar:  Please make sure when you arrive at Bokhara Pet Resort, you bring you're pet into the office on a leash.  For safety we remove all choke chains collars and return them to you along with your leash.

Emergency Contact Numbers:  Every attempt will be made to provide the care necessary for your pet should an emergency occur. It is important that you leave a phone number where you can be reached or an emergency contact person so that communication between you and the veterinarian can take place in a timely manner. If there is an emergency, we contact your veterinarian first. If he or she is unavailable, we contact another veterinarian. Then we call you at the emergency number you provide. Please notify us about any pertinent medical history or problems with your pet.  Emergencies: If there is an emergency, we contact your veterinarian first. If he or she is unavailable, we contact another veterinarian. Then we call you at the emergency number you provide. Please notify us about any pertinent medical history or problems with your pet.

If Someone Else Drops Off or Picks Up Your Pet For You:  If you have made arrangements for someone else to drop off or pick up your pet for boarding please let Bokhara Pet Resort know who that authorized person is.  We do not accept or release pets from other than the owner unless prior arrangements have been made.

 

   

 

Bokhara Pet Resort & Grooming Spa
Serving the Greater Traverse City, Williamsburg & Elk Rapids Areas
Grand Traverse County - Antrim County - Kalkaska County

Richard & Shen Smith
Owners & Managers Since 1973
11535 S. Elk Lake Road - Williamsburg, Michigan 49690

Mailing Address:  PO Box 175, Elk Rapids, Michigan 49629
Phone - (231) 264-5855  Fax - (231) 264-6667
Email -  er-pets@bokhara.com

 

© Copyright 2007 Bokhara Pet Resort & Spa - All rights reserved